Customer Service

Privacy Policy


Your privacy is important to us. Chub respects the privacy of every individual who visits our brand websites. This Privacy statement outlines the information Chub will collect and how we will use that information.

Personally - Identifiable Information

Chub will not collect any personally-identifiable information about you (that is your name, address, telephone number, or email address) unless you provide it voluntarily. It is not a requirement that you provide any personally-identifiable information when you visit one of our websites. If you do submit personally-identifiable information we will use it in the following ways, unless stated otherwise: we may store and process that information to better understand your needs, and how we can improve our products and services; we may use that information to contact you. We will maintain the confidentiality of your personal information and it will only be used to support your relationship with Chub and its brands. We will not give or sell your individual information to any outside company for its use in marketing or solicitation.

Children (under thirteen)

Chub does not intentionally collect personally-identifiable information from children under thirteen years of age. In the event that a child under thirteen years of age has provided us with personally-identifiable information, the parent may ask to review the personal information that Chub maintains about the child, request the deletion of the child's personal information, and/or refuse to permit our further collection or use of the child's personal information. These types of requests may be submitted to us using the contact information listed at the bottom of this statement.

Non-Personally-Identifiable Information Collected Automatically

In some cases, we may collect information about you that is not personally-identifiable. Examples of this type of information include the internet browser and type of operating system you are using, and the domain name of the website which linked you to our site. When you view one of our websites we may store information from time to time on your computer. These "Cookies" allow us to tailor a website or advertisement to better match your interests and preferences. With most Internet Browsers you can block, receive a warning or erase all "Cookies" from your hard drive. Please refer to your browser instructions or help screen to learn more about these functions.

If you have any questions or concerns about our Privacy Policy, please contact us using the following information:

Willowburn, Alnwick, Northumberland, NE66 2PF, England